Frequently Asked Questions
1. Can I upload my own designs?
By going to our Your Ideas link from the main menu, you will be able to select the type of item you wish to print on and at checkout you will have an upload file option. Once you have placed the order, we will then create a mock up for your approval before processing the order.
2. Maximum Print Area.
All men's apparel including: T-Shirts, Tank Tops, Muscle Shirts, Sweatshirts, Long Sleeve Shirts, and the back of Hoodies can have a maximum print area of 12"W x 16"H.
(The front of men's Hoodies can have a Max.of 13"W x 10"H)
All women's apparel including: T-Shirts, Tank Tops, Sweatshirts, Long Sleeve Shirts, and the back of Hoodies can have a maximum print area of 10"W x 12"H.
(The front of women's hoodies can have a Max. of 12"W x 9"H)
* Women's V-Necks & Long Sleeve Shirts also available with a Maximum print area of 12"W x 16"H.
All children's apparel including: T-Shirts, Sweatshirts & Long Sleeve Shirts can have a maximum print area of 10"W x 10"H.
** Children's Crew Neck T-Shirts also available with a Maximum print area of 10"W x 12"H.
3. Tips For Preparing Files for Apparel (Direct to Garment).
Here are some tips for best results.
Avoid semi-transparent designs. Semi-transparent graphics (or elements with lowered opacity) don’t translate well in DTG printing. We advise using solid colors or simulating semi-transparency by half-toning.
Create designs with the necessary DPI. Simply typing in a new resolution value into the file won’t result in a higher resolution print. If your graphic’s resolution is too low, the best solution is to recreate it.
Use transparency to your advantage. Black ink will appear gray on black garments because of the white under-base used during printing. Leave these areas fully transparent when designing for black garments.
Don’t use white ink on white garments. We don’t print white ink on white garments. Any designs for white shirts containing white colour will have areas with no print on them.
Consider the color of the garment when designing. White ink elements on bright-colored garments might look tinted. This is most evident on red, maroon, and other similarly colored garments.
Please note that there may be slight discrepancies in print placement.
3. What Resolution Should I Use For My Images?
Your images should be at least 150 DPI, although we recommend 300 DPI for best results. Keep in mind that when you enlarge images, the DPI will be reduced.
4. What Types of File Can I Use For Custom Files & What Colour Mode?
You can upload PNG or JPEG files. For artwork with transparent backgrounds, PNG is the only way to achieve this.
Your file(s) should be in sRGB color space for best results. This is the color mode we recommend, however, we will take files in other color modes.
5. What Kind of Printing is Used For DTG (Direct to Garment)?
We use direct-to-garment (DTG) printing for all our apparel orders with industry-leading Kornit technology.
6. Why Does the Garment Have a Slight Smell?
A pre-treatment solution was applied to the garment before printing, which may have a distinct smell and can be more visible on lighter garments. If you notice some mild discoloration or scent, please wash the garment before use.
7. What Are The Washing Instructions?
Each of our products has its own washing instructions indicated on its laundry tag. For best care results, please follow instructions on the laundry tag. Mad Prints is not responsible for damage caused otherwise.